York Specialized Loss Adjusting (SLA), a business segment within York RSG, Inc. is a premier provider of TPA Binder/Services, Specialized Loss Adjusting, Customized Claims Solutions, Risk Control and Catastrophic (CAT) Response Services for the Lloyds of London and the London company market.
Our dedicated TPA operations are configured to accommodate the specific needs of each contract; from a designated account manager to an experienced claims handling team, we understand what our London partners need when it comes to the ever changing world of surplus lines of insurance. Because of this focus, our adjusters develop expertise in each binder, forming strong relationships with all partners; the carrier/syndicate, Coverholder, reinsurer, broker and/or retail agent.
Through a significant investment, York has developed systems and reports specifically designed to be responsive to changing London market reforms and regulations. Powerful management information (MI) and trend analysis reports provide customers with the information needed to make sound business decisions and distinguish York as a leader in the binding authority business.
York’s binder claims expertise, along with our extensive network of field and specialized loss adjusters throughout the US, gives us an edge with regards to the speed that we can respond and the clarity of our reporting and decision-making. In 2013 York made a strategic acquisition to better serve the backroom and financial reporting requirements of the London markets. Backed up by an industry leading IT and Accounting team that can respond to changes in market requirements quickly and effectively, York is a leader in binding authority business.
24/7 ONLINE ACCESS TO YOUR CLAIM York’s
York’s claims system is accessible via the internet so our clients can have access to the bordereau, loss runs, MI reports and the individual claim itself among many other reports that can be configured to fit our clients’ needs.
RESPONSIVE CUSTOMER SERVICE
York’s outstanding customer service starts with an Account Manager who serves as your single point of contact for all your needs. Frequent, clear and concise communication means you have no surprises when it comes to reserves and outcomes. In addition to our strategically located offices placed throughout the U.S., we also home a London office which enables immediate resolution to queries from our London based clients.
Excess and Surplus (E&S) lines insurance covers risks that cannot obtain coverage in the standard market and need a specialized solution. The risk factors that drive a customer to seek coverage in the E&S/Specialty Lines market can range from age, location, unusual hazards and size of the exposure, to a need for unique coverage forms tailored to the needs of the policyholder for a one-of-a-kind risk.
Those same risk characteristics mean that any claim is also going to need specialized claims handling. That’s where York’s E&S Specialty Lines Claims comes in.
Our E&S/Specialty Lines Practice is staffed by seasoned experts from York’s renowned Specialized Loss Adjusting division. These industry veterans, who average 25 years’ experience, manage claims exclusively on behalf of the excess and surplus specialty lines market, including both foreign and domestic markets.
CONNECTIONS THAT COUNT
The Practice is well acquainted with claims personnel and underwriters operating in the foreign and domestic excess and surplus marketplace, and we have developed longstanding working relationships within North America, London market and other participating markets. Because proactive communication with all interested parties is essential to investigating and resolving E&S claims, these relationships can mean the difference between an efficient, cost-effective resolution and a lengthy, protracted and ultimately expensive claims process.
CUSTOMIZED PHYSICAL RISK ASSESSMENTS
York Risk Control has a nationwide network of loss control experts who conduct physical loss control and underwriting surveys tailored to each client’s specific needs.
• Customized survey templates coupled with a seasoned expert’s assessment
• All lines of business
• Any industry
• Tailored specifically to the types of risks in your program
• Robust, customizable management reports tailored to your specific needs
• Easy-to-use online systems for ordering and reviewing surveys and reports
• Fast turn-around
VIRTUAL RISK SERVICES
Our Virtual Risk Services division offers a cost-effective alternative to traditional on-site inspections. We combine telephonic interviews with Internet research to produce verified data about operations, exposures and controls.
As with our physical surveys, all virtual risk inspections are conducted by a team of highly qualified consultants with the knowledge needed to assess risks in your industry. To ensure your satisfaction as well as the best possible results, we ask you to certify the consultants for your program so you’re comfortable with their industry knowledge, program, key loss drivers and any other concerns you feel are important.
This cost-effective approach is best suited to programs with lower exposures or consistent, historical member information. Our virtual surveys are:
• Customized to each client’s specific underwriting guidelines
• Provide verified data about operations, exposures, and controls
• Allow underwriters to quickly evaluate operations and make effective underwriting decisions
Aubrey Fountain is Senior Vice President of York Specialty Markets, with York Risk Services Group. He has been with York for 16 years. His primary goal is to continue to develop relationships & opportunities with both the London market & US Coverholders, while improving Operations as it pertains to binding facility & open market claims handling. For 27 years, he has served in technical & management claims positions with the primary focus being on providing excellent customer service.
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